Share link does not work

[primnp]

I'm having a trouble where I could not access my XD share link file. I have been trying to access the link in the past hour, however, I keep getting redirection to "Something went wrong" page.

Me and my team are stuck because none of us can access the link. Please advice me on how to pursue this matter. I don't want to regenerate the link as there are some comments on the existing link that I have to take care of. Thanks.

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

1. Sign out of XD and Adobe CC Desktop app.
2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

If this doesn't help, please share a few more details like:

• A screenshot of the About XD info page.
• The version of the Operating System.
• Is this happening with a specific link or multiple links?
• Are you connected to a private network or a managed network like a work or school network?

Regards

Rishabh

[primnp]

Hi,

I tried the above methods and the shared link still doesn't work. I've attached the screenshot of the error page in this reply.  I've been getting this error message since 12am EST and now the shared link still doesn't work. My version of OS is macOS Mojave (10.14.6). The problem is happening with one specific link and I'm connected to a work network. 

 

[Rishabh_Tiwari]

Is it possible for you to switch to a different network and then check if you are able to access the link? 

[primnp]

I tried this at home and the link still does not work 😞 is there a way to fix this problem without having to regenerate the link? 

[primnp]

actually is there a way to retrieve the comment written on the prototype. thank you for your help!