When trying to load a mobile formatted share link, it just infinitely loads with no error and no progress ever made. It also does not show the number of screens at the bottom, and the home button is not interactable either. However, when I go into grid view, I can clearly see that content is there.
Also, when trying to load Desktop formatted links, it works just fine.
Thanks for reaching out and sorry to hear about the trouble. I'd request if you can share a few more details like:
We're here to help, just need more information.
Here is the link. This problem has been occurring for months with ALL of my files throughout different offices, locations, computers, and networks. It also occurs for other people when I send them the links. It happens at home on my personal computer and at work.
My XD version is 188.8.131.52
We are able to see the issue with the link https://xd.adobe.com/view/ce5e5f6f-b9f3-4d8f-9e07-c6109fe4f9c8-9b0d/?hints=off. Based on our initial analysis the issue seems to be due to incorrectly setting the value of the Viewport Height to 1. Viewport height property specified in the property inspector decides how the artboard is shown in Preview and Web browser. If the viewport height is not the same as the artboard height, only the portion of artboard specified by Viewport Height is shown vertically and rest of the content will be visible only on scroll. In your case since the viewport height is 1, you can only see 1px line rendered on web. The same experience can be observed in the Desktop preview.
So, I would suggest you to play with the Viewport Height property and Preview in the Desktop Preview and then Create/Update the shared link when you are satisfied with the results. Please let us know if you have any questions.