Share- Prototype preview shows a white line while previewing in XD.

[Usmanfaruqi]

Respected Sir,

i am facing some problem in prototype.when i click on play button for preview prototype. after clicking prototype viewer show me just a white line  on screen you can see in screenshots.Reall screens of artboard are not display.plz help me to slove this problem. I am facing the trouble from 2 days.

Thanks.before click of prototype play buttonafter click of prototype play button

<The Title was renamed by moderator>

[HARSHIKA_VERMA]

Hi Muhammad, 

Thank you for reaching out & sorry to hear you are having trouble using Adobe XD. Did you try to move the design from the left & right arrow keys? We would also request you to please copy the design from Prototype mode into a new document & then try to preview it. 

Let us know if that helps.

Thanks,

Harshika

[Usmanfaruqi]

thanks Mr Harshika. you suggestion was helpful for me. now my prototype is
working after follow your method.

[Vishu_Aggarwal · Accepted solution]

As per your screenshot, there is an issue with the value of Vertical Scrolling which I guess is set to value of 1 by mistake. Just change the value of Vertical Scrolling of 2nd Artboard (Status Saver) and try again.

Note: Vertical Scrolling setting is available in Design Tab 

[Usmanfaruqi]

Thanks.
it was main reason. i follow your suggestion. now ,my prototype is
working.your suggestion is very helpful.

[HARSHIKA_VERMA]

We are glad to hear you are back on track, Muhammad. Please feel free to reach out to us for any issues related to XD. We would be happy to help.

Thank you Vishu Aggarwal for your expert response on this post. It really helped me understand the exact cause of the issue. We really appreciate your presence on our XD Community.

Thanks,

Harshika

[Milena5EDD]

Hi Vishu,

where I can find Vertical Scrolling Value in design tab. I have same problem, and I can't see preview in XD.

Thanks!

[Anna221013316fq9]

In "Design" page.

Click on ARTBOARD title, on the left panel find: SCROLLING - set to NONE

[rubens10614367]

This is being set by XD on its own based on some unknown circumtances. I have never set any vertical scroll to 1, but several pages were cousing our developers to complain, until now when I decided to search internet and find how others are braking their heads with XD.