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Shared asset library not visible to other users

Community Beginner ,
Dec 06, 2022 Dec 06, 2022

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Hi,

 

I seem to have a problem with a shared asset library in Adobe XD. I have just updated and am therefore using the latest version of XD. 

 

I am working for a large company. My colleagues and I are using an enterprise license. I have created an asset library which is saved on Creative Cloud. I have used the 'Publish Library' button.

 

After publishing the library I have shared it with my colleague who is using the same enterprise license.  He doesn't get any E-mail with a link though. Even when I share the link to the library directly it isn't working correctly. He is able to open and view my library file as a whole. However, he is unable to make the library show up in his left pane (and thus using the library as intended). I have tried sharing with another colleague and the same issue occured. I have given both colleagues 'Edit' rights.

 

Does anyone have any idea what is going wrong and what I could try to fix this issue?

 

 

 

 

 

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correct answers 1 Correct answer

Community Beginner , Dec 08, 2022 Dec 08, 2022

We have found the solution to this issue. The problem was that we didn't notice the notification in the creative cloud app. Therefore, the process was stuck on a "pending" status. Now that my colleagues accepted the invitation everything is working fine.

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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There's a similar thread, Shared library does not appear in business profile, with a solution that includes a link to this article: 

 

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Community Beginner ,
Dec 06, 2022 Dec 06, 2022

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Hi Myra,

 

Thank you for your reply. However, this seems to be concerning an issue with migrating assets from a personal to an enterprise account. I only have an enterprise account so there is nothing to migrate. My colleague is also using his enterprise account, so I guess it should work.

 

I did however find another thread that might be helpful: https://community.adobe.com/t5/premiere-pro-discussions/shared-libraries-access-not-functioning-acro...

 

We do have a VPN and therefore that might be interfering with the process. Will test this out later.

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Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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We have found the solution to this issue. The problem was that we didn't notice the notification in the creative cloud app. Therefore, the process was stuck on a "pending" status. Now that my colleagues accepted the invitation everything is working fine.

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