My client has shared his Adobe XD project with me, it is showing on Chrome browser.
But it is not showing on mac Adobe XD app.
I have logged in the same account for browser and app.
I don't know why this is happening.
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Thank you for posting your concern on Adobe Community. To answer your query, If you invite someone who is having multiple accounts with same Adobe ID (personal and enterprise), it will hit what we call a "disambiguation" situation, where the system cannot tell which person is associated with the account
Hope this helps.
Please share the OS version you are using and detailed logs for us to dig deeper if you still face the issue.
This doesn't help me. First of all, I don't have multiple accounts and mine is a private one.
My mac version is Mac OS Mojave 10.14.16.
I have the same issue !
Sorry for the delay in response. Would you mind confirming if you've tried the steps suggested by Shwetha? If that doesn't help, please share the version of XD installed and the details of your operating system.
Let us know if that helps.
Thanks for the reply.
I tried the steps suggested above but the issue is still persisting.
- I only have one Adobe account so no error on this part.
- It's the first time I use XD and the first time someone shared a file with me,
- I tried to signout out, rebooting my PC, and signed in again but same result.