Slow performance issue with XD while co-editing

Explorer ,
Feb 04, 2022 Feb 04, 2022

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Hi friends,

I've recently noticed that when my colleague is working on the same file as I am, XD slows to a complete crawl.  The behavior is very similar to when the prototype is Saving to the cloud.

 

Are there are tips or tricks I can try to rememedy this.  It's so slow it's unusable & unstable.  :  (

 

Thanks.

 

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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Hi there,

 

We're so sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD & OS.
  2. Is this happening with a specific file or multiple files?
  3. We'll also need the System Logs 
  4. Please try reproducing this and when this happens please share the spin dump file by following the steps shared below:

 

Win: 

  • Launch Task Manager
  • Select the Adobe XD process
  • Right click on the Adobe XD process
  • Select “Create dump file”
  • This will generate a binary file

 

Mac: 

  • Launch Activity Monitor
  • Select Adobe XD process (might show as “Not Responding”)
  • Click on the gear in the upper left of the Activity Monitor
  • Select “Spindump”
  • This will generate a text file

 

Note: Please add both the files to a shared location and share the link with me through private message by clicking on my name.

 

Regards

Rishabh

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Explorer ,
Feb 16, 2022 Feb 16, 2022

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Hello Rishabh,

Thank you for your response.

Am I correct in assuming that I need to generate the logs when the issue occurs?

Thank you.

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Adobe Employee ,
Feb 16, 2022 Feb 16, 2022

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Yes, once the issue re-occurs, please shared the details asked above.

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Explorer ,
Feb 16, 2022 Feb 16, 2022

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Hi Rishabh,

 

Here is the information you requested:

 

1.
Adobe XD: 47.1.22.2
Creative Cloud Sync: 5.4.0.15

2.

This is happening with the single XD file we use for the prototype we are working on.

3.

The system log was succesfully created & uploaded to Adobe.  I will send you the log file name directly.

4.

The spin dump file is over 3gb.  I don't imagine you want this. 

 

Thank you for your help.

 

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Explorer ,
Mar 01, 2022 Mar 01, 2022

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Hi Rishabh,

 

Any thoughts?

 

Thanks!

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Explorer ,
Mar 24, 2022 Mar 24, 2022

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Hello Rishabh,

 

Did you find anything in the files I sent?  We could use your help!

 

Thank you.

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New Here ,
Mar 23, 2022 Mar 23, 2022

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I'm having the same issue which is a big concern,

especially on Windows machines. Mac users don't get any performance issues but Windows users get really bad performance. Adobe please review the software internally because as of right now co-editing with 3 or more people is not possible.

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