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starter plan missing

New Here ,
Nov 30, 2022 Nov 30, 2022

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i am trying to invite someone to XD, however they are unable to sign up for a starter plan. it asks to start a free trial, with no starter plan options. they are currently unable to add a card for personal reasons, so they can't start a trial either. when opening the starter plan link, the creative cloud desktop app opens an error saying access is denied, and a trial must be started.

how can they access the starter plan now?

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Adobe Employee ,
Dec 01, 2022 Dec 01, 2022

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Hi @jkrosado,

 

Sorry for the trouble. Could you please connect with us directly using our contact us page so that we can help you on a 1:1 basis?

 

Hope it helps.

 

Thanks,

Harshika

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