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Stop individual trial for premium service, using paid adobe account

Community Beginner ,
May 24, 2022 May 24, 2022

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I need urgent help cancelling a 7-day trial of Adobe XD, after unsuccessfully attempting to use it in my work computer using the starter plan for free.

Details:
・I have a paid plan for Adobe, which does NOT include Adobe XD
・I installed Adobe XD through Creative Cloud
・I opened Adobe XD, and now Creative Cloud shows that I am on a 7-day trial which I did not will to start
https://account.adobe.com/plans includes no mention to my 7-day trial of XD, and I don't know how to cancel it
・I definitely cannot delete or cancel the plan for my Adobe account, since I use Analytics on a daily basis at work

Please provide me with support, since I am not allowed to subscribe to new services with the money of my company. 

Hoping for a quick and accurate reply.

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correct answers 1 Correct answer

Adobe Employee , May 24, 2022 May 24, 2022

Hi @Nimo2121 ,

 

Thanks for reaching out. You can cancel the subscription online by following the steps shared here https://helpx.adobe.com/manage-account/using/cancel-subscription.html in case if still need further assistance, please reach out to us directly using this link. 

 

Regards

Rishabh

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Adobe Employee ,
May 24, 2022 May 24, 2022

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Hi @Nimo2121 ,

 

Thanks for reaching out. You can cancel the subscription online by following the steps shared here https://helpx.adobe.com/manage-account/using/cancel-subscription.html in case if still need further assistance, please reach out to us directly using this link. 

 

Regards

Rishabh

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