Text fields crashing constantly

Report · Sep 04, 2020

Hi!

I am having a problem with text fields, where they randomly stop working. I have to shut down XD completely and restart whenever that happens, which is seriously affecting my workflow.

I talked with the Adobe Contact Customer Care through the chat and they told me to update XD and create a dump file through Windows Task Manager if it happened again.

It did happen again, and I contacted them, but this time I was told I should post here instead.

I have the dump file, can someone help me figure this out please? I would greatly appreciate it.

Report · Sep 04, 2020

Hi Teresa,

Sorry to hear about the trouble. Please share the dump file along with the version of XD and OS build. We'd also need system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

You can share the files either here or through a DM by clicking on my name.

Note: While sending DM, please add this discussion link in the subject.

Regards

Rishabh