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Text randomly disappearing when editing on Mac XD 50 version

Community Beginner ,
May 05, 2022 May 05, 2022

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Seems with the last update, now when I click on a text box to edit the text, on random occasions the text will disappear.  I work in almost exclusively Helvetica Neue and Open Sans fonts that have not changed in years of working with XD and I have never noticed this issue before the last update.  It does not happen all the time just randomly when I click on a text box to edit the type and my cursor will disappear.

 

System notes:

Mac Miini 2.8Ghz Intel Core i5

OSX 12.3.1 Monterey

XD 50.0.12.14 x64 , Creative Cloud Sync 5.8.0.19

Helvetica Neue - True Type

Open Sans - True Type

 

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correct answers 2 Correct answers

Adobe Employee , Aug 31, 2022 Aug 31, 2022

Hi everyone, the product team identified the issue and has started working on it. I'll keep you posted on this. 


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Community Beginner , Dec 15, 2022 Dec 15, 2022

Seems like this issue is resolved using XD 55.2 and OSX 13.0.1 🙂 

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Adobe Employee ,
May 05, 2022 May 05, 2022

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Hi Brienm,

Sorry for the inconvenience. Could you please help us with the below details :
1. Is it happening with all the files ?

2. How frequently you are getting this issue ?

3. If possible could please share the file, if it is file specific.

Regards
Jyoti Ranjan Behera

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Community Expert ,
Aug 14, 2022 Aug 14, 2022

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i got the same issue…

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Adobe Employee ,
May 10, 2022 May 10, 2022

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Hi Brienm.bci,

 

We are sorry for the trouble. We would like to follow up on your issue. Are you able to resolve the issue? If not, please feel free to share the details asked by our product team so that we can investigate the issue. 

 

Have you tried minimizing and maximizing the XD window and see if that helps? Basically, we are trying to switch focus from XD for 1-2 sec.

 

Let us know if that helps.

 

Thanks,

Harshika

 

 

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Community Beginner ,
May 11, 2022 May 11, 2022

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To answer your questions
It seems to be effecting all my files, I have been able to demonstrate it on multiple files. As to frequency, it happens about every 5-10 times I click on the text to edit. Seems to be random though. I can send you one of my files if you still would like to check it.
I did try min and max on my view and full screen, seems to happen regardless.   like I said, not all the time but radomly about every couple times I click to edit text.   Is not font specific. 

 

Thanks!

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Community Beginner ,
Aug 04, 2022 Aug 04, 2022

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Same issue

Mac OS 12.4 Macbook Pro 2021 (m1)

XD 51.0.12.6

Happens randomly (once every 10-20 selections) on multiple files and fonts when selecting the whole texfield with a double clik. Also sometimes when renaming an artboard. When unselected and selected again - usually text is visible again with no changes to the view, text style or field size. Just clicking outside and back again fixes the problem until the next time it happens. 

 

text when disappears: 

kpolus_0-1659682360889.png

text when ok:

kpolus_1-1659682374711.png

 

artboard name when disappears:

 

kpolus_2-1659682512289.png

 

artboard name when ok:

 

kpolus_3-1659682551110.png

 

 

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Community Beginner ,
May 23, 2022 May 23, 2022

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I am experiencing this same issue, very annoying.

 

System:

MacBook Pro (16-inch, 2021)

OSX 12.3 Monterey

XD 51.0.12.6

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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experiencing the same issue. completely random, all files

MacBook Pro (14-inch, 2021)

OSX 12.4 Monterey

XD 51.0.12.6 arm64, cloud sync 5.12.1.35

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New Here ,
Jun 14, 2022 Jun 14, 2022

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Same issue here running 51.0 on 16" M1 Macbook Pro. Text disappears randomly when selected - using fonts I had no issue with until recently. C'mon Adobe, let's get this fixed.

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Adobe Employee ,
Jul 24, 2022 Jul 24, 2022

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Hi @Shane219841130tvx,

 

We are sorry to hear. Would you mind recording a short video of the issue so that we can escalate the issue to the team? Please share the version of XD and the details of your operating system. 

 

We will try our best to investigate the issue.

 

Thanks,

Harshika

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New Here ,
Aug 05, 2022 Aug 05, 2022

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Same issue.

14" M1 Max Macbook Pro (memory 64GB)

macOS 12.4

Adobe XD 51.0.12.6 arm64


Short Video (28sec.) 

 

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Community Beginner ,
Aug 12, 2022 Aug 12, 2022

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Any update on this issue?  

It's very frustrating to work when the text is not visible when editing. 

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New Here ,
Aug 16, 2022 Aug 16, 2022

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Came here for the same issue. It has been happening for a long time and I've been just dealing with it. But now it's been so long I'm beginning to wonder why it has not been addressed by Adobe. OP was 3 months ago, any update on a fix?

 

MacBook Pro 14" M1, 2021

 

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New Here ,
Aug 16, 2022 Aug 16, 2022

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I agree, it's weird it's taking so long to fix. Given the pace of development lately, I wonder if XD is a priority for Adobe. Since October last year we've only had a few very minor features released. The regular monthly releases of significant features really seems to have end in June 21. It's disappointing because I started moving my clients over from Sketch around that time based on XD's trajectory, then everything slowed down. 

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Community Beginner ,
Aug 19, 2022 Aug 19, 2022

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I was hopeful the new update would fix, but alas I'm still editing invisible text.

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New Here ,
Aug 19, 2022 Aug 19, 2022

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Yep, me too 😞

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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I also have this annoying issue.

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Adobe Employee ,
Aug 31, 2022 Aug 31, 2022

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Hi everyone, the product team identified the issue and has started working on it. I'll keep you posted on this. 


<Marking this correct to highlight>

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New Here ,
Dec 01, 2022 Dec 01, 2022

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One of my students is having the same issue. Is there an update on the fix?

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Adobe Employee ,
Dec 02, 2022 Dec 02, 2022

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Hi @Artbug,

 

Sorry for the trouble. This is still under investigation, and the product team is working on it on priority. You'll see improvements in future releases of XD.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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Community Beginner ,
Dec 02, 2022 Dec 02, 2022

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Thanks for the update Harshika!

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New Here ,
Dec 08, 2022 Dec 08, 2022

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Thank you so much for your response. We look forward to seeing a fix for this issue soon.

 

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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Seems like this issue is resolved using XD 55.2 and OSX 13.0.1 🙂 

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New Here ,
Oct 17, 2023 Oct 17, 2023

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LATEST

Having the same bug on my 2021 M1 pro OS 12.6.3 but only when using Hebrew

Screen Shot 2023-10-17 at 18.33.36.pngScreen Shot 2023-10-17 at 18.38.41.png

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