• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Text size is not showing similar in XD shared cloud document.

New Here ,
Apr 20, 2020 Apr 20, 2020

Copy link to clipboard

Copied

Hi guys

 

I'm working with a team member with an online document. We have a text issue. My font is Robotto bold 12 with the leading of 14pt. On her side, it's 16 leading. This then means that the Y value is out on her side. It's difficult to give each other feedback when the design is not the same.

 

Did this happen to anyone else? Any suggestions for this issue?

 

<The Title was renamed by moderator>

TOPICS
Design , Product performance

Views

1.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 21, 2020 Apr 21, 2020

Copy link to clipboard

Copied

Hi Sebrio,

 

Thank you for reaching out and using Adobe XD. Would you mind telling us if you're working on different operating system and the same XD version? Is it possible for you to share the screenshot with us for better understanding?

 

We will try our best to help.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 22, 2020 Apr 22, 2020

Copy link to clipboard

Copied

Hi Harshika

That's for getting back to me, please see the screenshots attached.
Everyone on the team is working on a macOS Catalina version 10.15.4

The only difference is that I'm in South Africa and the rest of the team is
in America.

--
GRAPHIC DESIGNER

SEBRIO
<Personal Info Removed by Moderator>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 22, 2020 Apr 22, 2020

Copy link to clipboard

Copied

Thanks for sharing the details. However, I am unable to see any attached image. Could you please upload it again?

I would also request you to please share the url of the shared link so that we can test at our end.

 

I will try my best to help.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 22, 2020 Apr 22, 2020

Copy link to clipboard

Copied

Team member 1Team member 1Team member 2Team member 2Unfortunately, we cannot share the link as we have signed a confidentiality agreement with our client.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 23, 2020 Apr 23, 2020

Copy link to clipboard

Copied

Thank you for sharing the screenshot. Well, in that case I would suggest getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that they can help you with the issue with complete confidentiality.

 

Hope it helps.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 23, 2020 Apr 23, 2020

Copy link to clipboard

Copied


--
Janet Barnard
GRAPHIC DESIGNER

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 23, 2020 Apr 23, 2020

Copy link to clipboard

Copied

Did you post the link and the password?

--
GRAPHIC DESIGNER

SEBRIO
<Personal Info Removed by moderator>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 21, 2020 May 21, 2020

Copy link to clipboard

Copied

Hi Sebrio,

 

Sorry for the delay in response. I would like to follow up with you if the issue has been resolved after contacting support. Do you need any further assistance?

 

We would be happy to help.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 21, 2020 May 21, 2020

Copy link to clipboard

Copied

LATEST
Nope, it did not resolve my issue, and it's frustrating because I can't
work accurately with my team members.

--
GRAPHIC DESIGNER

SEBRIO
Office 302, 3rd Floor, De Ville Centre, 36 Main Road, Durbanville, 7550,
Cape Town, South Africa
Phone: +27 21 914 9677
Cell: +27 84 707 4352

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines