Text size is not showing similar in XD shared cloud document.

Report · Apr 20, 2020

Hi guys

I'm working with a team member with an online document. We have a text issue. My font is Robotto bold 12 with the leading of 14pt. On her side, it's 16 leading. This then means that the Y value is out on her side. It's difficult to give each other feedback when the design is not the same.

Did this happen to anyone else? Any suggestions for this issue?

Report · Apr 21, 2020

Hi Sebrio,

Thank you for reaching out and using Adobe XD. Would you mind telling us if you're working on different operating system and the same XD version? Is it possible for you to share the screenshot with us for better understanding?

We will try our best to help.

Thanks,

Harshika

Report · Apr 22, 2020

Hi Harshika

That's for getting back to me, please see the screenshots attached.
Everyone on the team is working on a macOS Catalina version 10.15.4

The only difference is that I'm in South Africa and the rest of the team is
in America.

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GRAPHIC DESIGNER

SEBRIO
<Personal Info Removed by Moderator>

Report · Apr 22, 2020

Thanks for sharing the details. However, I am unable to see any attached image. Could you please upload it again?

I would also request you to please share the url of the shared link so that we can test at our end.

I will try my best to help.

Thanks,

Harshika

Report · Apr 22, 2020

Team member 1Team member 2Unfortunately, we cannot share the link as we have signed a confidentiality agreement with our client.

Report · Apr 23, 2020

Thank you for sharing the screenshot. Well, in that case I would suggest getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that they can help you with the issue with complete confidentiality.

Hope it helps.

Thanks,

Harshika

Report · Apr 23, 2020

--
Janet Barnard
GRAPHIC DESIGNER

Report · Apr 23, 2020

Did you post the link and the password?

--
GRAPHIC DESIGNER

SEBRIO
<Personal Info Removed by moderator>

Report · May 21, 2020

Hi Sebrio,

Sorry for the delay in response. I would like to follow up with you if the issue has been resolved after contacting support. Do you need any further assistance?

We would be happy to help.

Thanks,

Harshika

Report · May 21, 2020

Nope, it did not resolve my issue, and it's frustrating because I can't
work accurately with my team members.

--
GRAPHIC DESIGNER

SEBRIO
Office 302, 3rd Floor, De Ville Centre, 36 Main Road, Durbanville, 7550,
Cape Town, South Africa
Phone: +27 21 914 9677
Cell: +27 84 707 4352