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[Text]-Text tool changes font when leaving edit mode in XD.

New Here ,
Feb 26, 2020 Feb 26, 2020

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The font changed to a weird .Applesomething font name and then the text looks the same once you leave the editing mode. Might be separate issues. Anyone else experienced this? XD 27.1.12.4

 

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Design, Product performance

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Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

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Hi there,

 

That's sounds strange we haven't heard anyone else experiencing the similar issue. Could you please share a short video of the workflow or the screenshot for better understanding? Is it happening with a specific font or all the files? 

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jun 13, 2020 Jun 13, 2020

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I have the same issue. I'm using Kollektif font for a text field and while I'm inside the field, editing it, it shows some other font. It's abnouxiously annoying, because everytime I exit the field, the whole text changes its placement. Any fixes?

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Adobe Employee ,
Jun 15, 2020 Jun 15, 2020

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Hi there,

 

I am sorry to hear you are facing trouble with font getting everytime you stops editing in XD. I would like to know a few more details to investigate about the issue.

 

  • Would you mind sharing a short video of your workflow?
  • Is it happening with all the files or with a specific file?
  • Please share the screenshot of your about XD info page.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jul 02, 2020 Jul 02, 2020

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This is happening for me on PC as well. The font displays correctly when unselected. When clicking into the type to edit, the font changes to something different with different spacing as well. This is frustrating as I must click out of editing to see the final display. 

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Adobe Employee ,
Jul 02, 2020 Jul 02, 2020

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Hi GR Michael,

 

I am sorry for the frustration. Is it possible for you to share the above asked information so that we can escalate this to our team for investigation?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Aug 14, 2020 Aug 14, 2020

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Adobe Employee ,
Aug 14, 2020 Aug 14, 2020

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Hi Michael,

 

Thanks for sharing the video. I see that the font name or property doesn't change in the right side property pane. Is it possible for you to share the file as well with me so that I can check at my end? Please share the OS and XD version of your machine.

 

I will try my best to help.

 

Thanks,

Harshika

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New Here ,
Aug 14, 2020 Aug 14, 2020

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XD Version 31.2.12.4  Cloud Sync 4.3.51.3

Windows 10 Pro

 

 

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Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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Thanks for sharing the details, GR Michael. Could you please share the file as well with us over a PM so that we can check at our end?

 

Note: Please add the url of the post over a PM for reference.

 

I will try my best to help.

 

Thanks,

Harshika

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New Here ,
Jul 22, 2021 Jul 22, 2021

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LATEST

I am experiencing the same thing...when I would click to edit text, it would change to a sans serif font but when I clicked off of it, it changes back. I found that I had to activate the fonts directly on my computer (I use a font management program) if I had XD open I'd have to restart XD and it fixes the issue. I'm on a PC - Windows 10 - XD version 41.1.12.9

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Community Beginner ,
Aug 13, 2020 Aug 13, 2020

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Same here!

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Community Beginner ,
Aug 13, 2020 Aug 13, 2020

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I found out this is font related. I just tried to make a video about it and test it with common fonts like Verdana and Calibri and this is not happening with those fonts.

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Adobe Employee ,
Aug 14, 2020 Aug 14, 2020

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Hi Rangel,

 

Thanks for reaching out and sharing your findings. This generally happens when the actual fonts are being replaced by the system fonts and this happens with specific fonts with different font-weight. We can surely test this on our end, for that, we'll need the details about the version of XD and the Operating System along with details.

 

Regards

Rishabh

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