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The comments panel is missing in my prototype link

Explorer ,
Aug 24, 2020 Aug 24, 2020

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Hi!

I created a link for a prototype and everything was working, but recently when I open the prototype link the panel for the comments is missing like if the feature was disable. It only bug in Opera. In Private Navigation Mode it's working. I deleted all the cookies from https://xd.adobe.com but it doesn't work more.

Version of Adobe Xd : 31.2.12
Version of Opera 70.0.3728.119

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correct answers 1 Correct answer

Explorer , Sep 24, 2020 Sep 24, 2020

I did nothing and now everything is fine.

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Adobe Employee ,
Aug 24, 2020 Aug 24, 2020

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Hi there, 

 

Sorry to hear you are unable to see comments panel in the prototype link. Could you please share the screenshot of the sharepane mode in XD app? Is it happening with this specific file or all the files? Is this a public link or a private link?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Aug 25, 2020 Aug 25, 2020

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Hi there,

I have the exact same problem as the topic starter. Shared a prototype with a client in Design Review settings (public link). Yesterday everything was working fine, but since this morning the comments panel and comments are gone. The problem occurs in all browsers I have tried: Safari, Opera and Firefox. 
My Xd version is 32.0.22.11, Creative Cloud Sync 4.3.51.3 


screenshotscreenshot

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Explorer ,
Aug 25, 2020 Aug 25, 2020

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Hi!

Here's the screenshot. It's a public link and it's happening with every prototype links that I visit (even when it's from someone else)

Tlemaitre_0-1598376903526.png

 

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Adobe Employee ,
Aug 25, 2020 Aug 25, 2020

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Hi there,

 

Sorry to hear that and thanks for sharing the additional information. I am unable to reproduce the same at my end on windows machine. Is it possible for you to share the file with me over a private message? You may upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me over a PM.

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

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Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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Hi, I have the same problem. I also tried on other browsers

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Hi there,

 

Sorry to hear about the trouble. Please ensure you have the latest version of XD which is 43.0 and try updating the link again and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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I just updated my XD before I work on some comments. My other XD files are working file. At first, I saw the comments and started working on the edits. After severals minutes the comments panel just dissapear but I can still see the comment icon with numbers.

defaultahwsuh94dp9o_0-1629818990015.png

 

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Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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I also tried it on my phone, I see the comments Panel on my other projects.

 

Here is the link of the project.

https://xd.adobe.com/view/eb9a0d8f-e1e2-493c-8c79-fb3b6e9f5331-bec9/screen/5a59b7b7-2ed8-4e95-89ca-3...

 

Thanks!

 

 

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Community Beginner ,
Sep 28, 2021 Sep 28, 2021

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Problem still occurs every now and then...

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Explorer ,
Sep 24, 2020 Sep 24, 2020

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I did nothing and now everything is fine.

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New Here ,
Feb 10, 2022 Feb 10, 2022

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it seemed to go back to normal after i reopened the xd file, went to share link and reselected design review and then used the link and all the comments reappeared. I had it swithced for presentation link for another use and I think maybe that is what made it disappear? 

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Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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Hi all,

we had so many issues, we lost to pages with over 20 comments from the stakeholders, 

the link with all the comments was gone.

We had to copy all the comments to the new link- comments section and it took a long time to retrieve all the comments.

Today it happened again I worked on the file, when I completed all the refinements round -I updated the link and it created a new link. All the comments are gone.

This is very disruptive to the approval process and additionally it creates a repetitive task for us and it's a very frustrating situation for our clients.

Please resolve the issue.

 

 

 

 

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New Here ,
Jan 19, 2024 Jan 19, 2024

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We are having the same issue now, across all the prototypes - and we haven't changed anything, just suddenly the comment tab disapeared. Anyone know how to fix this? Thanks!

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Explorer ,
Jan 19, 2024 Jan 19, 2024

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Having same issue, no commenting panel.

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New Here ,
Feb 07, 2024 Feb 07, 2024

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We had this issue on 2 different occasions/dates and we were able to "fix" it in two different ways:

1. Talking to Adobe through their web chat. Somehow they accessed our account and re-enabled the comments. 
2. I've clicked on one of my email notifications' links, going straight to the prototype comment, somehow it enabled it back (on that specific prototype only) .

Hope this helps someone, cheers!

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New Here ,
Mar 25, 2024 Mar 25, 2024

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LATEST

SOLVED!!
I customized the export link by deselecting the 'comments' option, then proceeded with the export. After completing the export, I reselected the 'comments' option, and the process was successful.

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