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The comments panel is missing in my prototype link

Explorer ,
Aug 24, 2020 Aug 24, 2020

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Hi!

I created a link for a prototype and everything was working, but recently when I open the prototype link the panel for the comments is missing like if the feature was disable. It only bug in Opera. In Private Navigation Mode it's working. I deleted all the cookies from https://xd.adobe.com but it doesn't work more.

Version of Adobe Xd : 31.2.12
Version of Opera 70.0.3728.119

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correct answers 1 Correct answer

Explorer , Sep 24, 2020 Sep 24, 2020
I did nothing and now everything is fine.

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Adobe Employee ,
Aug 24, 2020 Aug 24, 2020

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Hi there, 

 

Sorry to hear you are unable to see comments panel in the prototype link. Could you please share the screenshot of the sharepane mode in XD app? Is it happening with this specific file or all the files? Is this a public link or a private link?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Aug 25, 2020 Aug 25, 2020

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Hi there,

I have the exact same problem as the topic starter. Shared a prototype with a client in Design Review settings (public link). Yesterday everything was working fine, but since this morning the comments panel and comments are gone. The problem occurs in all browsers I have tried: Safari, Opera and Firefox. 
My Xd version is 32.0.22.11, Creative Cloud Sync 4.3.51.3 


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Explorer ,
Aug 25, 2020 Aug 25, 2020

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Hi!

Here's the screenshot. It's a public link and it's happening with every prototype links that I visit (even when it's from someone else)

Tlemaitre_0-1598376903526.png

 

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Adobe Employee ,
Aug 25, 2020 Aug 25, 2020

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Hi there,

 

Sorry to hear that and thanks for sharing the additional information. I am unable to reproduce the same at my end on windows machine. Is it possible for you to share the file with me over a private message? You may upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me over a PM.

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Hi, I have the same problem. I also tried on other browsers

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Hi there,

 

Sorry to hear about the trouble. Please ensure you have the latest version of XD which is 43.0 and try updating the link again and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Aug 24, 2021 Aug 24, 2021

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I just updated my XD before I work on some comments. My other XD files are working file. At first, I saw the comments and started working on the edits. After severals minutes the comments panel just dissapear but I can still see the comment icon with numbers.

defaultahwsuh94dp9o_0-1629818990015.png

 

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New Here ,
Aug 24, 2021 Aug 24, 2021

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I also tried it on my phone, I see the comments Panel on my other projects.

 

Here is the link of the project.

https://xd.adobe.com/view/eb9a0d8f-e1e2-493c-8c79-fb3b6e9f5331-bec9/screen/5a59b7b7-2ed8-4e95-89ca-3...

 

Thanks!

 

 

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New Here ,
10 hours ago 10 hours ago

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LATEST

Problem still occurs every now and then...

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Explorer ,
Sep 24, 2020 Sep 24, 2020

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I did nothing and now everything is fine.

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