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The document “document name” could not be saved.

Community Beginner ,
May 08, 2020 May 08, 2020

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Since the update (Version 28.8.12.1 - Mac OS 10.15.4) everytime I click save it displays the above message - The document “document name” could not be saved.  - Saving to Google drive on Desktop.

 

After I click Okay, the document appears to be saved anyway (the * asterisks * dissapears) but the document doesn't actually save.

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Community Expert ,
May 08, 2020 May 08, 2020

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Hi, is this problem also with other files?

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Community Beginner ,
May 08, 2020 May 08, 2020

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Hey, yeah, with any files that are saved to the computer. Not with files on the cloud.

 

This has only happened since I updated a couple days ago.

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Community Expert ,
May 08, 2020 May 08, 2020

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Have you checked for updates to the Creative Cloud app?

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Community Beginner ,
May 08, 2020 May 08, 2020

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Yeah, this is the newest version available to me.

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New Here ,
Jun 23, 2020 Jun 23, 2020

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I have been having the same issue and have had it since the update mentioned.

When working on a local document, I get the error message 'The document *document name* could not be saved'. If I then try to save again, it appears to have saved but in reality it hasn't.

 

Is there an update on this?

 

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Community Expert ,
Jul 02, 2020 Jul 02, 2020

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Check if sync is enabled from the Creative Cloud app. Also, try using Creative Cloud Cleaner Tool to uninstall Adobe XD and remove any corrupt files.

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New Here ,
Nov 08, 2021 Nov 08, 2021

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I had the same problem and realised it was an issue with Google Drive folders. I uninstalled Google Drive and re-installed it and everything works now!

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Hi there,

 

Glad to hear that! Thanks for sharing the solution here, I am sure it will help other community members.

 

Regards

Rishabh

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Community Beginner ,
Jun 01, 2022 Jun 01, 2022

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Similar to the other answer, my problem was also with Google Drive. I didn't have to uninstall, though. Quitting Google Drive and restarting seems to have fixed it. Not sure why it happened in the first place, though!

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