The document “document name” could not be saved.

[Pickled Pepper]

Since the update (Version 28.8.12.1 - Mac OS 10.15.4) everytime I click save it displays the above message - The document “document name” could not be saved.  - Saving to Google drive on Desktop.

After I click Okay, the document appears to be saved anyway (the * asterisks * dissapears) but the document doesn't actually save.

[italosan]

Hi, is this problem also with other files?

[Pickled Pepper]

Hey, yeah, with any files that are saved to the computer. Not with files on the cloud.

This has only happened since I updated a couple days ago.

[italosan]

Have you checked for updates to the Creative Cloud app?

[Pickled Pepper]

Yeah, this is the newest version available to me.

[cjkingcott]

I have been having the same issue and have had it since the update mentioned.

When working on a local document, I get the error message 'The document *document name* could not be saved'. If I then try to save again, it appears to have saved but in reality it hasn't.

Is there an update on this?

[italosan]

Check if sync is enabled from the Creative Cloud app. Also, try using Creative Cloud Cleaner Tool to uninstall Adobe XD and remove any corrupt files.

[eloya88533841]

I had the same problem and realised it was an issue with Google Drive folders. I uninstalled Google Drive and re-installed it and everything works now!

[Rishabh_Tiwari]

Hi there,

Glad to hear that! Thanks for sharing the solution here, I am sure it will help other community members.

Regards

Rishabh

[laurenl38371692]

Similar to the other answer, my problem was also with Google Drive. I didn't have to uninstall, though. Quitting Google Drive and restarting seems to have fixed it. Not sure why it happened in the first place, though!