The published project isn't availabe in desktop app

Community Beginner ,
Nov 29, 2021 Nov 29, 2021

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Hi! 

 

Today I noticed that (in desktop app) in "your files" isn't availabe file "PicodiWtyczka". I work with him 6 days ago time and all worked correct. Today I see this file in "published" files but isn't available in "cloud documents" (on creative cloud web). I have logged out of both adobe xd and adobe creative cloud multiple times. I have also uninstalled the app xd twice as well as creative cloud. Unfortunately this did not help. I have all the updates installed. I am the one person who has all accesses to the accounts.

 

How can I download this file from creative cloud web? I need to make changes in it very urgently!

 

Ps. Sorry for my english, It's not my native language...  

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Adobe Community Professional ,
Nov 29, 2021 Nov 29, 2021

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Try this: Click to see your deleted files in your CC app menager. Or try to find it in Published files on CC web

Screenshot 2021-11-29 200509.png

 

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Community Beginner ,
Nov 29, 2021 Nov 29, 2021

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This file is in published files on CC, but i can't see him in desktop app... How do I edit him?

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Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

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  • Published links are not downloadable XD files. They are for sharing via a web browser only so people can view (but not edit) the design.
  • Cloud documents are XD files and can be shared so that other people can edit them.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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Community Beginner ,
Nov 30, 2021 Nov 30, 2021

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How then do I open a file that I owner but it doesn't show up for me in the desktop app?

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Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

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Here is screenshot of my CC web "Cloud Documents" screen. If you click on file "..." you can see Download option from where I was able to download my xd file. Does it works for you?

Screenshot 2021-11-30 205043.png

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Community Beginner ,
Nov 30, 2021 Nov 30, 2021

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No. My file is in tab "published". Isn't in "cloud documents" tab. It just disappeared from there one day for no reason... 

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Community Beginner ,
Dec 02, 2021 Dec 02, 2021

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I still need help! 

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Adobe Community Professional ,
Dec 02, 2021 Dec 02, 2021

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In the Creative Cloud app have you looked in both the Your files and Deleted? If the file still exists it would be in one of those places. 


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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Community Beginner ,
Dec 02, 2021 Dec 02, 2021

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Yes, I looked in the section Your files and Deleted. The file is not there. It is only in the Published section. Is there any way to restore this file?  

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