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This app can't open

Community Beginner ,
Jul 25, 2021 Jul 25, 2021

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I can't launch adobe xd even after getting the 9 month subscription ... It says this app can't openScreenshot (488).png

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Adobe Employee ,
Jul 25, 2021 Jul 25, 2021

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Hi there,

 

Thank you for reaching to us , We would request you to please check if your system meets the minimum requirements to install XD: https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html

 

If yes, please try uninstalling from Creative Cloud, restart the machine, and install it again.

 

Let us know if that helps.

 

Thanks,

Madhumati

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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I would suggest to uninstall it totally, and reinstall.










Manal,
Adobe Certified Instructor - Creative Cloud Design & Layout Solutions

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