Unable to access the cloud file

[Shagufa5EEC]

My Adobe Xd file is showing "Sorry can't open this file" Error. Its important for me and the file is only on cloud. What should I do?

[HARSHIKA_VERMA · Accepted solution]

Hi there,

Sorry for the delay in response. Would you mind checking if you're able to open the file from here: https://assets.adobe.com/cloud-documents? Is this is the only file you're having trouble to open?

We will try our best to help.

Thanks,

Harshika