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Unable to access unsaved Adobe XD cloud document after power outage

New Here ,
Feb 15, 2023 Feb 15, 2023

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Cloud document shared with me won't open the next time I try to open it because I forgot to save it before the electricity went out.

 

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Open and save docs

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correct answers 1 Correct answer

Adobe Employee , Feb 15, 2023 Feb 15, 2023

Hi @Muneeb27021371a9kj ,

 

I can only imagine how frustrating and disheartening it must be to lose access to your Adobe XD cloud document due to an unforeseen power outage. Here are a few things that you can try:

  • You can try to check the document history in the Creative Cloud app to see if you can access an earlier version of the document.
  • If that doesn't work, you can ask the document owner to restore a previous version or collaborate with them to recreate the document using any available info
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Adobe Employee ,
Feb 15, 2023 Feb 15, 2023

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Hi @Muneeb27021371a9kj ,

 

I can only imagine how frustrating and disheartening it must be to lose access to your Adobe XD cloud document due to an unforeseen power outage. Here are a few things that you can try:

  • You can try to check the document history in the Creative Cloud app to see if you can access an earlier version of the document.
  • If that doesn't work, you can ask the document owner to restore a previous version or collaborate with them to recreate the document using any available information.

It's always a good practice to save your work frequently, especially when unexpected power outages can cause data loss. I understand this document's importance to you, and I hope the steps I've provided can help you recover or recreate it successfully.

 

Thanks

Rishabh

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