Unable to add Rulers to the artboard in XD after 40.1 update.

Report · Jun 28, 2021

After the XD 40.1.22 update that fixed the prototype issues, add rulers to the artboard issue still persist.

Context

I was working on a file saved in the cloud when this bug crashed XD. I reopened the file and I can no longer add rules in it, but if I open another file saved in the cloud, this bug doesn't occur.

It's a minor issue, but there it is.

Report · Jun 29, 2021

Hi César,

have you tried if this problem also occurs on locally saved files?

Report · Jun 29, 2021

Hi!

No, I have no locally saved files, but I tried with all my cloud saved files, even with new ones. The problem occurs only in the file in which I was working on of two that I had open.

Report · Jun 29, 2021

Hi Cesar,

Thank you for reaching out. In addition to what our ACP has asked, we would also like to know if you're experiencing the issue with XD 41 version. Is it possible for you to record a video of the issue and share it with us so that we can investigate better? Please share the details of the operating system you are working on.

We will try our best to help.

Thanks,

Harshika

Report · Jun 29, 2021

Hi Harshika!

Yes, the problem still persists, even with the v41. I am working on macOS Big Sur (v11.4)

I can't record any video because the files are confidential, sorry.

Report · Jul 07, 2021

Sorry for the delay in response. I would suggest contacting our support team using this link: https://helpx.adobe.com/contact.html and initiate a chat with them so that our team can help you on a remote session and help you immediately.

Thanks,

Harshika