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Unable to change the font size or line spacing in XD 43 version

New Here ,
Aug 18, 2021 Aug 18, 2021

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the font size dose not working in cuurent update any suggestion

 

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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Hi, what version of Adobe XD are you using? Does this problem occur with all fonts or with a particular font? Do you use a font manager?

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New Here ,
Aug 18, 2021 Aug 18, 2021

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this the version 42.1.22.4, the problem occurs with all fonts and I don't use font manager 

 

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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Hi, thanks for your reply. I ask you for more information. Does this problem occur on all files or only on some particular file?

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Adobe Employee ,
Aug 19, 2021 Aug 19, 2021

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Hi there,

 

Sorry to hear about the trouble. In additin to the question asked by Italosan, could you also share a small video of what exactly is happening at your end? We'll try our best to help you with it.

 

Regards

Rishabh

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New Here ,
Aug 19, 2021 Aug 19, 2021

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Hello,

 

I have the same issue with the latest update , can't change font size or line spacing 

The problem with all files and fonts 

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Adobe Employee ,
Aug 19, 2021 Aug 19, 2021

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Hi rowaidaa42207446,

 

Sorry for the trouble. I am unable to reproduce the issue at my end on windows machine. Could you please share a video and the OS and XD version of your machine? Please ensure your graphic card drivers are up to date.

 

We'll try our best to investigate the issue.

 

Thanks,

Harshika

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New Here ,
Aug 30, 2021 Aug 30, 2021

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hello,

i unstall the XD and install it again , but still the same issue exist with me can't change font size or line spacing, also all numbers displayed in arabic into actions window 

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New Here ,
Aug 30, 2021 Aug 30, 2021

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i update the version 43.0.12 and the issue still exist 

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Adobe Employee ,
Sep 02, 2021 Sep 02, 2021

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I see this error:

 

cclibs-something-wrong.png

Make sure that you are logged into your account on Creative Cloud.

 

HTH,

Randy 

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New Here ,
Sep 14, 2021 Sep 14, 2021

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hello,

yes i'm logged in 

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Adobe Employee ,
Sep 02, 2021 Sep 02, 2021

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Hi ROWAIDA,

 

Thanks for sharing the info and updating XD. We would like to know if this is happening with this specific file or all files? Is it a local document or a cloud document?

 

Is it possible for you to share XD file with me over a PM so that I can investigate on this issue? If yes, please upload the file to share location such as dropbox and share the URL with me over a PM.

 

I will try my best to investigate.

 

Thanks,

Harshika 

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New Here ,
Sep 14, 2021 Sep 14, 2021

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Hello,

yes this happening with all files , local and cloud too 

test xd file attached 

 

thank you for support, i appreciate it 

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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Hi. You can try uninstalling XD removing the preferences and installing again.

Screen Shot 2021-08-19 at 10.08.24 AM.png

 

Marlon Ceballos.

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New Here ,
Aug 30, 2021 Aug 30, 2021

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hello,

i unstall the XD and install it again , but still the same issue exist with me can't change font size or line spacing, also all numbers displayed in arabic into actions window 

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New Here ,
Sep 02, 2021 Sep 02, 2021

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Did you fix this issue? I need help too

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Adobe Employee ,
Sep 02, 2021 Sep 02, 2021

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Hi maisam51017705,

 

We are sorry for the trouble. We would request you to please share the file with me over a PM by uploading the file to a share space and share the URL with me so that I can investigate. Please also share the version of XD and the OS of your machine.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Sep 13, 2021 Sep 13, 2021

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Hello @ROWAIDA , @haythame82730086 ,

 

I am Laurentiu Feroiu, Engineering Manager in XD.  
First of all, I would like to appologies for this inconvenience.  We've looked over this escalation and we think we've reproduced it in-house, using Win OS Arabic version. The investigation is in progress on this specific issue that we've reproduced is in progress.

In order to confirm that the issue we've reproduced is the same issue you've encountered, can you please upload a screen recording where the issue is seen?

 

Thank you,

Laurentiu Feroiu

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Community Beginner ,
Sep 13, 2021 Sep 13, 2021

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I'm having the same issue with the Arabic version as well, when I selecting text in design mode or wires in prototype mode
I attached a gif

 

unnamed.gif

 

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New Here ,
Sep 13, 2021 Sep 13, 2021

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Thank you @Abeer5CCC  for the information! This is the exact issue we are seeing. As I mentioned, we've started working on it. 

Will keep you posted.

 

Best,

Laurentiu 

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New Here ,
Sep 14, 2021 Sep 14, 2021

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hello, 

yes i have the same issue abeer posted , thank you for support 

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New Here ,
Sep 17, 2021 Sep 17, 2021

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LATEST

Hi All,

We have a potential fix for this issue.  We will be validating it early next week and will come back with the conclusions.

 

Please bear with us.

 

Thank you,

Laurentiu Feroiu

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