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Unable to change the XD language from Chinese to English with enterprise account

New Here ,
May 13, 2022 May 13, 2022

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After I downloading Adobe XD via a Creative Cloud app and lanuching it, a pops up says that "You are entitled to use xd in simplified chinese" and I am unavailabe to change the language setting to English. I have an enterprise account associated with my college in Canada. 

 

I've tried all solutions posted in https://community.adobe.com/t5/enterprise-teams-discussions/design-xd-changed-to-chinese-and-languag... including checking the region on the adobe account webpage, language setting of my creative cloud app, and the language on my laptop, but seem unable to fix the problem. Could anyone help me to switch my country code from China to Canada?

 

Thanks,

Kaylee

 

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correct answers 1 Correct answer

Adobe Employee , May 13, 2022 May 13, 2022

Hi @Kayleeeg ,

 

Sorry to hear about the trouble. If you have already tried the suggestions shared in the above discussion then I'd recommend contacting the Enterprise team directly using this link. 

 

Regards

Rishabh

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Adobe Employee ,
May 13, 2022 May 13, 2022

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Hi @Kayleeeg ,

 

Sorry to hear about the trouble. If you have already tried the suggestions shared in the above discussion then I'd recommend contacting the Enterprise team directly using this link. 

 

Regards

Rishabh

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