Thank you for reaching out. Would you mind telling us if you are working in an enterprise/ closed network? Could you please share your Adobe ID with me over a private message so that we can investigate on it at our end?
Note: Please add the url of the post over a PM for reference.
Thank you for your response!
We are working with AdobeXD addon on Atlassian Jira Server. How can I share Adobe ID and didn't find any where in AdobeXD plugin but I can see app key as "adobe-xd-jira". Please find the Aattachment of disabled configure screen
Sorry for the delay in response. I have already escalated the issue with our plugin team and they are looking into the issue. I will update you as soon as I hear back from them.