Unable to connect my LAN on MacOS while launching XD

[Krystian23578427fo9z]

Hi, when i lunch ADOBE XD on MAC OS, my LAN connection is crush.
I need to shut down my computer and restart it. Then it detects the cable again. I have no such problem with other ADOBE CC applications

"None of the component interfaces are connected. Click Advanced to view the details."

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[HARSHIKA_VERMA]

Hi Krystian23578427fo9z,

We are sorry for the delay in response. Have you tried reinstalling XD and try launching it from the Creative Cloud desktop app?

Please let us know the version of XD installed on your machine.

We will try our best to help.

Thanks,

Harshika

[Krystian23578427fo9z]

Hi @HARSHIKA_VERMA , thanks for the answer.
I have the latest version of ADOBE XD. I tried to reinstall.
I tried to lunch it from adobe cc.

Thanks,
Krystian

[Krystian23578427fo9z]

[JAB-Kader]

Hi,

is there any fix for this Adobe XD Problem?
Our Team cant work right now.

Thanks

[Rishabh_Tiwari]

Hi @JAB-Kader ,

Sorry to hear about the trouble. Please try the steps as suggested here and let us know how it goes?

Regards

Rishabh

[Bjørn Olav5FEA]

This happens to me too! When I open XD my Ethernet connection is lost. I can open Creative Cloud and see my installed applications/files. Everything else on the internet works perfectly. But the second I open XD my Ethernet connection is lost. Plugging the cable in and out gives me internet back, but if I try to open XD? Lost. I went in to Network Preferences to see what was happening, and it was really apparent. I clicked "Open", and the Ethernet connection in Network Preferences went from "Connected" to "Not Connected".

[Bjørn Olav5FEA]

I can't use XD because of this.. I've tried reinstalling. I've opened it from Creative Cloud.

[JAB-Kader]

Hello 

Apart from the 20 people in my team, there seem to be other people with the same problem. Unfortunately, Adobe doesn't seem to have a solution for this problem yet. I found the following threads that clearly describe the same issue.

https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-disconnect-me-from-the-internet/td-p/12...

https://community.adobe.com/t5/adobe-xd-discussions/compatibility-issue-with-ax88179a/m-p/12940450

https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-disconnect-me-from-the-internet/m-p/872...

[Bjørn Olav5FEA]

Anything Adobe? This is still a problem.

[Rishabh_Tiwari]

Hi @Bjørn Olav5FEA 

Sorry to hear about the trouble. Please try the steps as suggested here and let us know how it goes?

Regards

Rishabh