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Unable to Download Cloud File

New Here ,
Feb 17, 2021 Feb 17, 2021

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Hello,

 

I am a front-end developer and I have been using Adobe XD, for some time now but this is the first time I have encountered an issue such as this. To clarify, I am unable to download or open any of my cloud documents. This is extremely frustrating and is preventing me from access nesscary documents to assists my clients. Please advise, I have tried uninstall and reinstalling adobe creative cloud and adobe xd, I have attempted the web verison of xd to download my file as well but this also proved ineffective. Each time I attempt to download my file I recieve and error message stating, "Download failed". I think I have cloud sync enabled but I am not sure. 

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Adobe Employee , Feb 17, 2021 Feb 17, 2021
Hi there, Sorry to hear about the trouble. Could you please try the steps suggested here: https://helpx.adobe.com/xd/user-guide.html/dk/xd/kb/fix-issues-with-xd-cloud-documents.ug.html Let us know if this works or if you need any further assistance. Regards Rishabh

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Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please try the steps suggested here: https://helpx.adobe.com/xd/user-guide.html/dk/xd/kb/fix-issues-with-xd-cloud-documents.ug.html

 

Let us know if this works or if you need any further assistance.

 

Regards

Rishabh

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