Unable to Download Cloud File

[5C1A]

Hello,

I am a front-end developer and I have been using Adobe XD, for some time now but this is the first time I have encountered an issue such as this. To clarify, I am unable to download or open any of my cloud documents. This is extremely frustrating and is preventing me from access nesscary documents to assists my clients. Please advise, I have tried uninstall and reinstalling adobe creative cloud and adobe xd, I have attempted the web verison of xd to download my file as well but this also proved ineffective. Each time I attempt to download my file I recieve and error message stating, "Download failed". I think I have cloud sync enabled but I am not sure. 

[Rishabh_Tiwari · Accepted solution]

Hi there,

Sorry to hear about the trouble. Could you please try the steps suggested here: https://helpx.adobe.com/xd/user-guide.html/dk/xd/kb/fix-issues-with-xd-cloud-documents.ug.html

Let us know if this works or if you need any further assistance.

Regards

Rishabh