Unable to download free Adobe XD Membership from Google

[Anna25518976p78l]

Hi!

I earned a free 9-month membership to Adobe XD from Google, through Coursera.

I cannot download it and keep receiving the message "APO codes not available for this product".

I contacted Google and they sent me a link to your help page. 

I will post the steps I followed to the download link and a screenshot of the error message. 

I really appreciate any help and feedback. ~Anna

I received my voucher 8/3/22 via email (gmail) at 4:50 pm.

The path taken to redeem the voucher is as follows: 

• Opened "Claim Your Reward" Email from Coursera
• Clicked  blue "Claim Your Reward" Button within email. That opened a window to my Coursera account/messages screen
• I clicked on the message that read "View Your Reward"
• A pop-up appeared with a blue button reading "Claim Your Reward", I clicked that.
• It opened a new window from Adobe Partner Offer Redemptions
• I clicked the "select" button next to 9 month Adobe XD membership. The screen did not change except for a message reading "APO codes not available for this product"
• This was the only error message that appeared.

[Atul_Saini · Accepted solution]

Hi Anna25518976p78l,

Thank you for reaching out. It appears that the Coursera support team would be able to assist you appropriately with this APO codes issue. 

Meanwhile, I can certainly help you download the Adobe XD starter version. Please use this link to download Adobe XD on your machine: -https://www.adobe.com/products/xd/pricing/starter-plan.html 

Please update this discussion if you need further assistance. 

Thanks,

Atul_Saini

[Anna25518976p78l]

Thank you for your email and the link to the starter pack. I will certainly
try it out.
~Anna

<Personal information removed by MODERATOR>

[Atul_Saini]

Sure, please let me know if you need further assistance. 🙂 

[Sky51]

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