Unable to drag and drop images from library into XD on MacOs

Report · May 07, 2020

Hello,

I'm trying to share a screen with my team, that has several images.
I add it to the library, it syncs, and when they try to drag the screen, the images are not there.

On the other hand, they try to upload images to the library and when I drag them, they disappear, I just have the limits of the image, but it isn't there (att.).

I already signed in and out of ACC, tried different formats...

Don't know what to do anymore.

{Renamed BY MOD}

Report · May 07, 2020

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

Report · May 07, 2020

Hi Ana,

Sorry to hear about the trouble. I'd request if you can share a few more details like:

A screenshot of the About XD info page under the help menu.
Is it happen with a specific file or multiple files? Please try on a new file to see if the results are the same.
Is there any challenge while using Adobe Creative Cloud libraries in any other Adobe Applications?

Regards

Rishabh

Report · May 08, 2020

Hi,

This is happening with multiple files and multiple people.
In illustrator I can't place the XD screens - what appears is a grid of B&W squares.

Strangely, we have a single image that works, on all of our Macs.

Thanks

Report · May 12, 2020

Sorry for the delay in response Ana, will it be possible for you to share a small video of the workflow that you are following and what exactly is happening?