Unable to drag and drop images into Adobe XD on Windows machine.

Community Beginner ,
Jul 07, 2017 Jul 07, 2017

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Hello Adobe Support,

 

I've been working with our IT department because my Adobe XD software doesn't allow me to drag and drop images into Adobe XD. I have to manually import them and then mask the images with shapes. I have been following your support forums, and we updated the GPU on my laptop and we're still running into issues. I am receiving a canceled symbol when trying to drag the images into XD. I am running Adobe XD on Windows 10. I can provide any specs you need to help troubleshoot.

 

Thanks,
Rosendo Figueroa

 

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Design, Product performance

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correct answers 4 Correct answers

Community Beginner , Oct 02, 2017 Oct 02, 2017
Hi,I also had this issue and it's looks like more of W10 related problem. Fortunately this solution helped for me:https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system hope it helps. Martin

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New Here , Mar 01, 2018 Mar 01, 2018
I fixed the same issue on my PC. This is the instruction (tested on Win10):1. Open start menu and type in search field "Control panel". You need classic view.2. Switch view to "Small icons" using "View by: Category" selector in the top right corner.3. Go to "User accounts"4. In pop-up select "Change user account control settings"5. Set value as shown below and click "Ok"6. Restart Windows and enjoy.

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Community Beginner , Mar 01, 2018 Mar 01, 2018
IFor those who are under some domain rules in corporate environment, I open regedit and here:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Systemchange EnableLUA to 1 … after restart I can drag and drop between Windows Universal Apps. But after another restart my domain overwrite this and have to do it again.So better ask your admins to solve this for you on domain server side – I am not that lucky.M.

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Community Beginner , Mar 07, 2020 Mar 07, 2020
Thank you, For your information I resolved myself by Installing New OS on my pc

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replies 191 Replies 191
New Here ,
Nov 20, 2019 Nov 20, 2019

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Thaaaank you so much, it worked.

God bless you! 🙂

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New Here ,
Jul 27, 2018 Jul 27, 2018

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Eureka! This works : )

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New Here ,
Nov 29, 2018 Nov 29, 2018

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It worked to me! Thanks!

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Community Beginner ,
Feb 12, 2019 Feb 12, 2019

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Thanks this worked like a charm!

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New Here ,
Feb 26, 2020 Feb 26, 2020

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Really Thank You!!!

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New Here ,
Feb 26, 2020 Feb 26, 2020

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You are genuis, thank you it works for me

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New Here ,
Aug 19, 2020 Aug 19, 2020

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감사합니다,,,ㅠㅠㅠㅠ👍👍👍👍👍👍👍👍

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New Here ,
May 23, 2021 May 23, 2021

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Thank you so so much, appreciated.

 

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New Here ,
Sep 17, 2021 Sep 17, 2021

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LATEST

This worked for me, Thank You

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Community Beginner ,
Mar 04, 2020 Mar 04, 2020

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It's not worked for me, tried all the steps from past 5 hours nothing happened can anyone help me with this issue

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Adobe Community Professional ,
Mar 07, 2020 Mar 07, 2020

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Which version of Adobe XD are you using? And what version of Windows do you have on your computer?

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Community Beginner ,
Mar 07, 2020 Mar 07, 2020

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Solved you may mark it as solved, thank you for response

 

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Adobe Employee ,
Mar 27, 2020 Mar 27, 2020

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Glad to hear it has been resolved! Feel free to reach out if you run into any other issues or have any other issues in the future. Thanks!   

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Community Beginner ,
Mar 04, 2020 Mar 04, 2020

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I'm using windows 10, I have tried restarting my pc and updated the adobe creative cloud and adobe xd but still I can't get this with this issue, I get a black circle with a line through it telling me I can't drop images into XD

adobe xd file is located in c:\users\administrator\Appdata\Local\Pacakages\Adobe.CC.XD_adky2gkssdxte - Shortcut. Pls help with this issue ASAP

 

Thanks in Advance

 

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Adobe Community Professional ,
Mar 04, 2020 Mar 04, 2020

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Hi, sorry you are having problems with Adobe XD. What image extension are you trying to import on Adobe XD? Does this problem also occur with other files?

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Community Beginner ,
Mar 04, 2020 Mar 04, 2020

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I have tried jpg and png image file, i didn't try other files, Please help me to solvewith these issue I was Trying these from past 5 hours its so frustrating.

 

But I tried with other applications like figma the drag and drop is worked in adobe xd its not working

 

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Adobe Community Professional ,
Mar 04, 2020 Mar 04, 2020

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Which version of Adobe XD are you using?

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Community Beginner ,
Mar 04, 2020 Mar 04, 2020

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version:27.2.12

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Adobe Employee ,
Mar 04, 2020 Mar 04, 2020

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Hi Ashraf,

 

Thank you for sharing the details asked by Italo and sorry to hear you are unable to drag the images into XD. I am unable to reproduce the same at my end on my machine and I am able to drag the images fine. 

 

Would you mind telling if you are opening a specific file in which you're trying to drag the image? Is it possible for you to a share a short video of your workflow for better understanding?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Mar 04, 2020 Mar 04, 2020

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Adobe Community Professional ,
Mar 05, 2020 Mar 05, 2020

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Have you also tried uninstalling and installing Adobe XD again?

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Community Beginner ,
Mar 05, 2020 Mar 05, 2020

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Yes, I have tried lot of times, but it does'nt worked

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Adobe Employee ,
Mar 05, 2020 Mar 05, 2020

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Hi Ashraf,

 

We're so sorry for all the trouble. Could you please try the steps shared on this discussion: https://community.adobe.com/t5/adobe-xd/can-t-drag-images-into-xd/td-p/9205660?page=1

 

If that doesn't work, I'd request if you can log in to the Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s) and check how the application works.

 

Regards

Rishabh

This video shows how to enable the hidden administrator account on Windows 10. This works for Windows 8 and 7 seven as well.Here is the command to enable the...

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Community Beginner ,
Mar 07, 2020 Mar 07, 2020

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Thank you, For your information I resolved myself by Installing New OS on my pc

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Explorer ,
Feb 25, 2018 Feb 25, 2018

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Cannot drag and drop into adobe xd after one week of not having any issues. Please help

Dropbox - cannot drag images into adobe xd.avi

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