Unable to drag image from a folder into XD.

[adrian medina]

dragging an image from a folder to XD does not allow it :prohibited: only this symbol appears :prohibited:. WHAT IS THE SOLUTION?

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[HARSHIKA_VERMA]

Hi Adrian,

We are sorry to hear you are having trouble dragging the images into XD. I am unable to reproduce the same at my end on my windows machine. Is it possible for you to share a short video capturing the behavior for better understanding? Please share the screenshot of your about XD info page.

In the meantime, please try to upload the image from the XD itself using the option "Open from computer"

Let us know if that helps.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hey Adrian,

I would like to follow up on your issue here. Would you mind confirming if your issue has been resolved or do you need further assistance from us?

We would be happy to help.

Thanks,

Harshika