Unable to install Adobe XD from creative cloud. Error code 505

Community Beginner ,
Jul 12, 2022 Jul 12, 2022

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Exit Code: 505
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 3 error(s), 0 warnings(s) 

FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:51.0.12.6
FATAL: Error occurred in install of package (Name: UWPAssets Version: 51.0.12.6). Error code: '505'
ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058
ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058
ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058
-------------------------------------------------------------------------------------
ADOBE_XD_2022_ERR0R_CODEx505.jpg

 

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Download install and licensing , Product performance

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Community Expert ,
Jul 12, 2022 Jul 12, 2022

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi @lazulite ,

 

We're so sorry to hear about the trouble. In addition to the suggestions shared by @italosan , you can also try the steps shared here https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error505 and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hi @lazulite,

 

Hope you're doing well!

 

We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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