unable to install Adobe XD

New Here ,
Nov 02, 2021 Nov 02, 2021

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I couldn't install Adobe XD on my mac, how can I fix this problem?

Screenshot 2021-11-02 at 5.12.19 PM.png

Screenshot 2021-11-02 at 5.19.39 PM.png

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Adobe Community Professional ,
Nov 03, 2021 Nov 03, 2021

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Hi,

have you tried to log out and re-enter your Adobe account?

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Adobe Employee ,
Nov 03, 2021 Nov 03, 2021

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Hi there,

 

Sorry to hear about the trouble. Please uninstall the CC app using the Adobe Cleaner Tool and then try re-installing Adobe XD. Please take a back-up of any existing cloud files if you have. Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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