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Unable to install plugins in Adobe XD.

New Here ,
May 14, 2021 May 14, 2021

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adobe xd cannot install the plugin

 

<The Title was renamed by moderator>

TOPICS
Plug-ins, Product performance

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Adobe Community Professional ,
May 14, 2021 May 14, 2021

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Hi, what version of Adobe XD are you using? Which plug-in can't you install?

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Adobe Employee ,
May 14, 2021 May 14, 2021

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Hi there,

 

Sorry to hear you are unable to install the plugins in XD. In addition to what our expert has asked, we would also like to know if you are getting any error messages while installing the plugin. Are you unable to install any plugin or is there a specific plugin that you're unable to install? Please ensure you're on the latest version of XD (XD 40).

 

You may try these steps which might help-

 

  • Quit Creative Cloud Desktop app and kill all related processes from the Task Manager/ Activity Monitor.
  • Sign out of XD and Creative Cloud Desktop.
  • Restart the machine.
  • Sign back in and try again.

 

Let us know if that helps. We'll try our best to help. 

 

Thanks,

Harshika

 

 

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New Here ,
May 16, 2021 May 16, 2021

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There is no button to install the plugin

截屏2021-05-17 上午9.58.53.png

截屏2021-05-17 上午9.55.32.png

  

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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Hi, have you tried to access the plugins from the top menu? (Plugins -> Browse Plugins)

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Thanks for the screenshot. This is definitely strange. Could you please try the suggestion shared by Italo and let us know if that works?

 

Thanks,

Harshika

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New Here ,
May 19, 2021 May 19, 2021

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截屏2021-05-19 下午5.23.22.png

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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Hi, can you connect to a different network and check if the problem persists?

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