Unable to install XD stuck at 4% and says installation failed on macOS Ventura machine

[Lesche-Ann24687318vwdb]

Hi everyone. I am literally unable to install XD. I deleted all my apps on my computer and I have been able to install all the other programmes (Photoshop, Illustrator, InDesign etc). But everytime I try to install XD it starts but then around 4% it just says 'installation failed'. I recently updated my computer to MacOS Ventura 13.1. I am a UI/UX Designer so I am not able to work at this moment. Please help

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[Ranjitha HR]

Hi @Lesche-Ann24687318vwdb 

Hope you are doing well and Thanks for reaching out.
Can you please share below details to investigate the issue
1.Which Version of XD you are trying to install and the error screenshot.
2.Your machine details.

Thanks for your patience!

Regards,
Ranjitha

[Lesche-Ann24687318vwdb]

Hi Ranjitha

I have tried both the below options provided by Harshika, to no avail. 

I am currently trying to install XD 55.2.12, but I have tried the other version as well. Computer details: MacBook Pro 13inch, 2017.

Thank you, will really appreciate the help.

[HARSHIKA_VERMA]

Thanks for trying the steps suggested, @Lesche-Ann24687318vwdb. Would you mind creating a new user profile on your mac machine as guided here: https://support.apple.com/en-in/guide/mac-help/mchl3e281fc9/mac and try to install XD on the new profile?

Let us know if you are able to install XD on the new profile. We will try our best to help.

Thanks,

Harshika  

[Lesche-Ann24687318vwdb]

Hi Harshika

That still doesn't work. It just goes to 4% then stops saying, error installing, and gives me the retry button.?

[Lesche-Ann24687318vwdb]

Please see screenshot. 

[HARSHIKA_VERMA]

Hi @Lesche-Ann24687318vwdb,

We are sorry to hear you are unable to install XD. In addition to what Ranjitha has requested, could you please try the steps suggested in this article: Adobe app installation stuck?

Let us know if that helps. We'll be happy to help.

Thanks,

Harshika 

[Ranjitha HR · Accepted solution]

Hi @Lesche-Ann24687318vwdb 

Can you please delete all the Adobe Files in libarary/chache and try these steps suggested in this article : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
then try installing Creative cloud and Adobe XD.

Let us know if you are able to install XD, We'll be happy to help.

Regards,

Ranjitha

[Lesche-Ann24687318vwdb]

Thank you so much! This finally worked. Really appreciate the help. 

Kind Regards

Lesche