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I'm having issues launching my cloud document on Adobe XD. Everytime I try (either from CC app, Adobe XD app, CC website) it loads in Adobe Xd but never opens (it will either crash or freeze my system and I have to restart). I've tried a lot of different suggested solutions previously posted on the community.
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Can you post a link to the document so others can test opening it? Is it just this document or all XD documents?
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Unfortunately not, it's confidential. It is the only document I have on there currently.
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What is your OS, and did you get latest XD update?
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Windows 10. Sure, everything is up to date.
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Can you test another document that isn't confidential?
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Hi there,
We're so sorry to hear about the trouble. Please try the steps shared below:
If this doesn't help, please share the following details:
Please add the logs to a shared folder like Google Drive or DropBox and share the link through DM by clicking on my name.
Regards
Rishabh