Unable to launch XD shows black screen on mac

New Here ,
Jul 21, 2022 Jul 21, 2022

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  • Hello, I can't use XD anymore, because it systematically opens on a black screen whatever the imported file is. The files are visible in thumbnails. I reinstalled and it still does the same thing.  thank's for your help !

 

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Crash on mac , Open and save docs

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correct answers 1 Correct answer

Adobe Employee , Jul 22, 2022 Jul 22, 2022

Hi @Plurielle25335723q3c0,

 

We are sorry to hear. This is definitely not expected behavior. We'd love to investigate the machine logs and try our best to help you. In addition to the info asked by our expert Italo, please share a few more details-

 

Please generate logs and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that I can log a bug and escalate the issue to the engineering team for investigation.

 

Once the logs are generated,

...

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Adobe Community Professional ,
Jul 21, 2022 Jul 21, 2022

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Hi, what os are you running Adobe XD on? What are the features of your pc?

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Adobe Employee ,
Jul 22, 2022 Jul 22, 2022

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Hi @Plurielle25335723q3c0,

 

We are sorry to hear. This is definitely not expected behavior. We'd love to investigate the machine logs and try our best to help you. In addition to the info asked by our expert Italo, please share a few more details-

 

Please generate logs and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that I can log a bug and escalate the issue to the engineering team for investigation.

 

Once the logs are generated, please try the below steps and let us know if that helps-

 

  • Quit Adobe XD.
  • Sign out of the Creative Cloud Desktop app and XD.
  • End all Creative Cloud desktop app processes from Activity Monitor.
  • Restart the machine.
  • Sign back in and launch XD from the Creative Cloud Desktop app.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

 

 

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Explorer ,
Jul 25, 2022 Jul 25, 2022

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Quit Adobe XD.
Sign out of the Creative Cloud Desktop app and XD.
End all Creative Cloud desktop app processes from Activity Monitor.
Restart the machine.
Sign back in and launch XD from the Creative Cloud Desktop app.

 

Hope This Works,

Peter

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