Unable to move around the document on a shared browser preview in XD

New Here ,
Mar 15, 2022 Mar 15, 2022

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I like to create "everything" in XD including a planned sitemap. It's nice because I can prototype link each sitemap "node" to a matching mock-up or wireframe for that page. It's a really nice experience for people to preview because you get context of where the page is organizationally and then click to see it in detail.

 

The sitemap "artboard" is just set to be as big as I need, it's not really based on any screen size and so you can imagine for an especially deep site, that can be pretty big. I swear that I used to be able to just open the preview link and hold space bar to drag the document around to look at the different nodes in the sitemap I've rendered. 

 

Now though, I go into the preview view in the browser, hold space, I get a hand cursor like I expect, but I can't move the document. It does nothing. I can;t even scroll. Zoom works but not being able to drag it around which makes it really awkward or impossible to use. This is a common UI in most adobe products too, where you hold space, click drag with the "gripper" hand cursor. It's weird that I can see the cursor change but it doesn't do anything. Makes me think there's a setting off or even a bug possibly.

 

Is there an option to enable that I'm missing somewhere?

 

Here is a very short loom screencast demonstrating that I can zoom and scroll a little bit when zoomed out but that I can't do anything with the "gripper" hand cursor. 

 

https://www.loom.com/share/89a98004ceaa421b825f6ac2cc00a7af

 

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Product performance , Prototyping , Share or publish

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Adobe Employee ,
Mar 16, 2022 Mar 16, 2022

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Hi Rory23597605pz1s,

 

We're sorry for the delay in response. Thank you for sharing the video link. I cannot reproduce the issue at my end on the windows machine. Could you please share the prototype link with me so that I can test it at my end?

 

Does that happen with a specific link or all the links? Please share the version of XD and the details of your operating system.

 

Please see this link; https://xd.adobe.com/view/0cb315c4-ca5a-41dc-a8e1-f16ee819e9ce-59e0/screen/854e25d7-e04d-4661-9fcf-4... and see if you're able to scroll.

 

I will try my best to help.

 

Thanks,

Harshika

 

 

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Adobe Community Professional ,
Mar 16, 2022 Mar 16, 2022

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@HARSHIKA_VERMA I believe the issue here is that when viewing the web prototype, it is expected to be able to pan around the artboard like you can do inside Xd - hold space and move in all directions freely, not just vertically. Right now in the web prototype when on an artboard the hand appears when you hold space, but you can only scroll in one direction.

 

Don't know if it's a bug, but I managed to get it working for a bit by holding both Ctrl+Space and dragging, not just with space. Unfortunately, seems like space is bound to activate the panel on the right, so holding it causes the panel to blink and the whole thing glitches out. Sometimes it works and sometimes not.

 

I also remember it worked like that in specs mode (not sure about just the regular viewing mode), but it doesn't seem to work with just holding space there either. The only place it works is on the node view of all the artboards (go to the screen with all the artboards and in the top right corner switch to the node view). I don't know if that solves anything, since you can't zoom in too much there either.

 

SpasK_1-1647475859649.png

 

Usually with the way artboards work in Xd you have to set up the scroll behavior for each artboard manually and I don't remember dragging around like that in the prototype in the past. But in specs mode you might need to zoom in and inspect things, so it makes sense to work like that in there. I know Figma works like that because it's browser based and you're basically always using the client, so if you've used it as well, you might remember it working that way from there.

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