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Unable to open Adobe XD error: there is a problem with Adobe XD

New Here ,
Jun 06, 2022 Jun 06, 2022

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I was trying to re-install adobe xd and suddenly the application can't be opened, there's a windows error sign "There is a problem with Adobe XD. Reinstall the app from its original install location or contact your administrator"

i'm already try to re-installing the xd for several times, even re-installing the adobe creative cloud itself, but nothing change

how do i fix this?

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Crash on windows

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correct answers 1 Correct answer

Adobe Employee , Jun 07, 2022 Jun 07, 2022

Hi @HAFIZH24757520n1jp,

 

Sorry to hear you are unable to open Adobe XD. Would you mind trying to do a clean install using our CC Cleaner tool and then launch XD from the Creative Cloud Desktop app?

 

Let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
Jun 07, 2022 Jun 07, 2022

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Hi @HAFIZH24757520n1jp,

 

Sorry to hear you are unable to open Adobe XD. Would you mind trying to do a clean install using our CC Cleaner tool and then launch XD from the Creative Cloud Desktop app?

 

Let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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