Unable to open Adobe XD, gives a crash report box in XD 42 version

Community Beginner ,
Jul 30, 2021 Jul 30, 2021

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I have not been able to start Adobe XD for several days. Attempts to uninstall and reinstall, clean my computer .... nothing helps. When I try to run the program, a window pops up and after a while it disappears. I can't do anything about it.

 

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Adobe Employee ,
Jul 30, 2021 Jul 30, 2021

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Hi there,

 

We are sorry to hear you are unable to open Adobe XD on macOS. Would you mind doing a clean reinstall using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html? 

 

Once uninstalled, please re-install.

 

Let us know if that helps.

 

Thanks,

Roopa Patil

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Community Beginner ,
Jul 30, 2021 Jul 30, 2021

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I use Windows, not macOS. But I'll try this method

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Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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Unfortunately, uninstalling, cleaning, reinstalling did not help 😞

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Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

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Hi there,
 
Sorry to hear you are still experiencing the issue with XD. Could you please share a few more details like:
  1. Adobe XD Version
  2. Windows OS version.
  3. Please enable the crash dump, by following the steps shared here:  https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html once XD crashes, please collect and share the logs from this location: %LocalAppData%/crashdumps

 

So that we can try from our end, try to resolve ASAP.
 
Regards,
Roopa Patil

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