Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Unable to open Adobe XD

New Here ,
May 02, 2017 May 02, 2017

I download xd at 4/19/2017, after few days I changed my computer date.

Then it is can not open !

I try to change time again and uninstall and reset.

They all don't work.

anyone can help me , Thank you!

捕获.PNG

我在4月19日安装了XD,之后我更改 过电脑日期,然后它就打不开了,我试过改日期从4月19到今天,也卸载重装过,

都没有用,希望有人能有办法帮到我。谢谢!

542
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 04, 2017 May 04, 2017

Hello, I can't open my XD, baecuse it writes to me "The subscription for creative cloud has been suspended, etc". And I couldn't download previous good version 0.6.20. Can you open this file for download?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 04, 2017 May 04, 2017

sorry you're having this issue.

does it happen only with XD, can you open other Adobe applications on this machine?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 05, 2017 May 05, 2017
LATEST

Can you try the solution in this forum post Subscription has been suspended! please help  and let us know if it helped you?

Thanks,

Preran

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines