Unable to open cloud doc file

New Here ,
Aug 23, 2021 Aug 23, 2021

Copy link to clipboard

Copied

Annotation 2021-08-24 032348.jpg

Hi
Dear Adobe
XD files that I saved on Adobe Cloud, I can not access them now.  XD updated last version

Is there a solution, I can access the files.

 

{Renamed By MOD}

TOPICS
Open and save docs

Views

255

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

Copy link to clipboard

Copied

Hi there,

 

We are sorry to hear you are facing trouble opening the document in XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Let us know if that helps.

 

Thanks,

Madhumati

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

Copy link to clipboard

Copied

Hi there,

 

We're so sorry to hear about the trouble. Please try the suggestions shared by Madhumati and in case if that doesn't help, please try the suggestion shared here https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo... and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

Copy link to clipboard

Copied

LATEST

Hi Data Co Lab,

 

Hope you're doing well

 

It's been a while we haven't heard back from you. We would like to follow up on your reported issue. Are you able to resolve the issue? 

 

Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines