Unable to open published link from XD (2weeks)

Community Beginner ,
Feb 03, 2022 Feb 03, 2022

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XD - Share Mode:

494 Error:

I have to copy link and goto browser as separate action.

When I click the link in XD it launches my browser (chrome) and infinitely loops between adobe login pages. If the loop does stop reeling, I input my login details, and it loops me around in circles n that too.

I have uninstalled and reinstalled chrome, I have logged out of everything and back in again, I have cleared all my cashes. Nothing works. Its frustrating.

 

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Adobe Employee ,
Feb 03, 2022 Feb 03, 2022

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Hi there,

 

We're so sorry to hear about the trouble. Will it be possible for you to share the link with us? If yes, you can either share the link here or through DM by clicking on my name. We'll also need the version of XD and OS, we'll try our best to assist you with this.

 

Regards

Rishabh

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New Here ,
Feb 04, 2022 Feb 04, 2022

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Ive just had the same issue today, is there a fix for this?

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New Here ,
Feb 04, 2022 Feb 04, 2022

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seems a copied and pasted link works, just not when i click it from within XD share

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Adobe Employee ,
Feb 04, 2022 Feb 04, 2022

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Hi davidc33256803,

 

Thank you for sharing the update. Would you mind try changing your internet connections and then try again? It looks like there are server issue? Please also try signing out of XD and Creative Cloud desktop and launch XD from CCDA after signing in.

 

Let us know if that helps.

 

Thanks,

Harshika

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