Unable to open share link in XD and getting error' something went wrong'.

New Here ,
Jan 24, 2022 Jan 24, 2022

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My customers can´t open  XD share links. Message "Something went wrong". Could you help please. It´s very urgent!

 

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Product performance , Share or publish

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Adobe Employee ,
Jan 24, 2022 Jan 24, 2022

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Hi Mehmet Ünlü,

 

We are sorry for the trouble. We would request you to please share the link with us or over a private message or here. Please check on different browser and also try switching to a different internet connection and let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jan 28, 2022 Jan 28, 2022

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Did you get my last message with the links a few days ago? I have not received a reply yet.

Thanks.

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Adobe Employee ,
Jan 28, 2022 Jan 28, 2022

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Hi Mehmet Ünlü,

 

Thankyou for following up. I didnot receive your private message. Could you please share the link after clicking on my name and send a message?

 

Please also try the steps suggested in this article

 

I will try my best to help.

 

Thanks,

Harshika

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New Here ,
Jan 30, 2022 Jan 30, 2022

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Hi,

This was reported by our customers. Both links cause the same error. The links are pw protected.

 

error_sharelink.jpg

The links:

https://xd.adobe.com/view/9e9412e4-58d6-48c1-4b5e-0559d0bfec1d-e8a5/?fullscreen&hints=off

https://xd.adobe.com/view/95fd85af-d381-4846-777c-0b46f3080b92-e3cc/?fullscreen&hints=off

 

Please let us know why these errors occur and how these errors can be avoided in the future. It is very damaging to our projects and our company.

Mehmet Ünlü

 

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