since 2 days now i can't unable to open any shared file with me.
I have completly remove XD and Creative Cloud with the tooltip "Adobe Creative Cloud Cleaner Tool", but nothing changed.
When i try to open a shared file, i have always the same error message : "Error cannot open this document".
I have this problem on my 2 PC.
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Thank you for reporting the issue.
Are you seeing file in Xd "shared with you" tab ? If yes, Have you tried to open file from there ?
If still error is coming on launching file from shared with you tab. Please send us below mentioned logs in firstname.lastname@example.org to see the issue.
following the sending of the various elements, would you have a solution to propose to me? Because I still have the problem on my 2 computers.
We have the same problem too since yesterday. Do you have any updates?
Not yet, for now, and after looking at my log files Adobe has no solutions and can't find where the problem might be.
We found your provided logs .
Would like to know more about it.
Have you ever openend this file before just after sharing ?
Is it happening with all the shared files or any specific file?
Is there any kind of version upgrade happened , like you created and shared file from 42 and now you are trying to open in Xd 43 ?
Indeed the files that I cannot open are older than version 43.
My colleagues who are also on version 43 have no problems and manage to open their files (and mine) from older versions.
Hi we have logged issue from our side,will try to resolve the issue as soon as possible.
We may need your machine specification and XD version also.
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My machine is MacBook Pro 11.5.2. XD version is 43.0.12.
What I did was, I saved it as another file but I can't save it to cloud. And other cloud documents can't be access.
Édition Windows 10 Entreprise
Installé le 29/07/2021
Build du système d’exploitation 19042.1165
Expérience Windows Feature Experience Pack 120.2212.3530.0
Processeur Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz 3.30 GHz
Mémoire RAM installée 16,0 Go
Type du système Système d’exploitation 64 bits, processeur x64
Thanks for sharing the details. We have logged a bug for the issue and will update this discussion as soon as we hear from the team.
Thank you so much !!
Have sent you mail regarding more info, please reply to that . As we are looking into that issue, we need those logs as well.
i just sent you the files by WeTranfer.
Yeah , received it.
Thank you again !!
Estou com o mesmo problema. O programa XD não abre depois da atualização para a vers]ao 43.0.12, mesmo clicando direto no icone do programa, sem pedir para abrir algum arquivo.
Preciso de uma solução imediata!
Continuo com o mesmo problema. Removi a versão XD 43 e instalei a anterior. Isso não resolveu.
Todos os meus projetos estão parados.
O programa não abre, não consigo acessar e dar continuidade ao trabalho desde a instalação da nova versão. As entregas ao cliente não serão feitas no prazo.
Quem vai arcar com esse prejuízo? A Adobe irá me reembolsar?
Pessoal, preciso de uma solução.
I have the same problem : when I try to open a shared file from the link in the adobe sharing e-mail, a get a grey screen with the merror message "Error cannot open this document" (in french).
I also cannot access to the page "shared files"
My windows settings :
Édition Windows 10 Entreprise
Installé le 18/08/2021
Build du système d’exploitation 19043.1288
Expérience Windows Feature Experience Pack 120.2212.3920.0
My XD version :