Unable to open the cloud file in XD

New Here ,
Jun 21, 2022 Jun 21, 2022

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I am trying to open a file hosted on the Cloud. I last opened it 3 months ago. I just get an error message saying "It's not possible to open this document" with no explanation why.

 

I tried to search for similar problems and suggestions of what could be causing it, one I found was trying to open a Cloud file without Creative Cloud running or without a working internet connection, but that is not the case for me (and I can open other Cloud files fine, it's just this one).

 

I also saw a recommendation to try opening the file from a different computer. I tried it but it didn't work, I got the same message.

 

How can I recover access to my file so I don't lose all my work?

 

Captura de Tela 2022-06-21 às 11.24.21.jpg

 

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TOPICS
Data loss , Open and save docs

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Adobe Employee ,
Jun 21, 2022 Jun 21, 2022

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Hi @Sofia S.,

 

We are sorry to hear you are unable to open the document. Would you mind trying to open the file from here? If that doesn't help, please share the XD file with me over a private message so that I can test at my end. 

Please also share the version of XD and the operating system you're working on. 

 

We will try our best to help.

 

Thanks,

Harshika 

 

 

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