Unable to open the file and shows white screen in XD 43 version on macOS.

Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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I have tried reinstalled and everything but nothing...

Not sure what's happening here.

 

It 'turn on' fine as a program but once you create a file or trying to open both shared and local files it just went white loading forever but nothing ever comes up.

 

<Title renamed by moderator>

 

 

TOPICS
Crash on mac , Product performance

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New Here ,
Aug 24, 2021 Aug 24, 2021

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同问 ,我今天也发生了这个情况

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New Here ,
Aug 24, 2021 Aug 24, 2021

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I'm having the exact same problem. Let me know if you find a solution please.

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Hi Helal,

 

Sorry to hear about the trouble. Please update XD to the latest version which is 43.0 and let us know if that solves the issue or if you need any further assistance.

 

Regards

Rishabh

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Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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Hi Rishabh. I as mentioned, I have uninstalled and reinstalled the latest version but still nothing. Thank you.

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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

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Hi Sarunporn5F9B,

 

We are sorry to hear you are unable to open the file on XD and thanks for trying the steps. Please ensure your system has no pending OS updates. If you still face the issue, please generate Adobe Logs and Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a PM.

 

We'll try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Aug 26, 2021 Aug 26, 2021

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Hi there . The system all updated.

AdobeLogs_20210827_064218_147-mac.zip

But the Crash Dumps never showed up.

I force crash the XD but it never showed me that screen to report.

(if I don't force crash, it's been.3 days, and it just stuck on the loop
forever and it showed on Force Quit Application that it's not working.)

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Community Beginner ,
Aug 26, 2021 Aug 26, 2021

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Hi there. I cannot post a comment to you

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Community Beginner ,
Aug 26, 2021 Aug 26, 2021

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LATEST

Ok this is really weird. So cannot post the file name here for you for some reason for the Adobe Log.

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