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Unable to open the file asking to update XD.

New Here ,
Feb 10, 2021 Feb 10, 2021

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Hello,

I have the latest version of XD from Adobe CC app. I even uninstalled and reinstalled it. There is no newer version to get other than 36, but it's not being offered via CC.

 

When I open an XD file it says that it was made with a newer version and to please update.

 

I've read every thread I can find on the internet. Is there something else I can try?

 

What the hell is going on here? It's happening all the time. I get sent a file, cannot open it.

 

Blocking all my work and driving me insane.

 

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TOPICS
Open and save docs, Product performance

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correct answers 1 Correct answer

Adobe Employee , Feb 10, 2021 Feb 10, 2021
Hi there, We are sorry for the frustration. I would request you to please try the steps mentioned in this article: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html and if that doesn't help, please try signing out of Creative Cloud and XD, restart the machine and then sign back in.  Let us know if that helps. Thanks, Harshika

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi there,

 

We are sorry for the frustration. I would request you to please try the steps mentioned in this article: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html and if that doesn't help, please try signing out of Creative Cloud and XD, restart the machine and then sign back in. 

 

Let us know if that helps.

 

Thanks,

Harshika

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