Unable to open the local file in XD getting (Error:86).

[patriciac66460019]

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

<The Tittle was edited by Moderator.>

[Futuricon]

try this https://lsbdata.com/blog/oh-my!-how-to-repair-damaged-adobe-xd-file

[Disgruntled XD user]

Thanks for the suggestion, it looks good, but is for PC. Am on Mac. Will try and find something similar

[Disgruntled XD user]

Noticed this when getting info on any XD file stored outside the cloud: 

Even though the file is 40MB, there's 0 bytes on disk. And the file creation date is sometime in 1980. Weird!

  

[Futuricon]

send me your file. I`ll try to help

[Disgruntled XD user]

I have actually found a solution. It's embarassing for me because... It had to do with the share drive appearing to be online, but not actually being online. That would explaing the 0 bytes on disk. Not super clear.
So the issue is resolved for me now.

[Futuricon]

ok

[Kok Yueh]

hi there, im facing the same issue. Error Code 86, will you be able to help ?

[Disgruntled XD user]

The only thing I can suggest is, if you're working on a server, ensure that your computer is connected to the server. Otherwise the file will show the error 86 when opened.

[Kok Yueh]

the XD is a local document instead of cloud document, how do i resolve the local document?

[Disgruntled XD user]

There are some solutions at the top of the thread. They apparently fix the issue. Good luck

[TanyaStashko]

Hello, please help me as I am getting the error code 86 while opening a file in XD. I tried uninstalling and reinstalling without any success. 

[HARSHIKA_VERMA]

Hi @TanyaStashko,

We are sorry to hear you are unable to open the local XD file. Please try the below steps-

• Try to open the file on another machine. If the file opens up, rename the file and then try to open the file again on the first machine.
• Please create a new user account of your machine and then try to open the file.

   Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM

   Mac: https://www.youtube.com/watch?v=95Z107ceDfk

If this doesn't help, please share the XD file with me over a private message so that we can look into the issue.  

Note: Upload the file to a shared location such as CC or Dropbox and share the URL with me.

We will try our best to help.

Thanks,

Harshika

[Kirsten5E4F]

Hello,

I am having the same issue. This a a massive document that would take a week to recreate. Hoping there's a way to solve the issue. 

I have tried all of the troubleshooting steps below.

Here is a link to the document:

https://drive.google.com/file/d/1jM1DZiQkrGj2UuufjjvubgyvCHmT5q9p/view?usp=sharing 

[josephh65660972]

Hi, I have same problem, error 86. Tried renaming the file, opening on few other machines, but nothing helps. Can you please help me? 

[HARSHIKA_VERMA]

Hi @josephh65660972,

We are sorry to hear you are unable to open XD local documents. We would like to know if these document has been obtained by the asset reclamation process. Is it possible for you to share the XD file with me over a private message so that we can check on our end? If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me over a private message.

We are seeing similar issues with the documents which have been obtained after reclamation.

We will try our best to help.

Thanks,

Harshika

[Praneetha28628143ama6]

[Praneetha28628143ama6]

[Anastasia CP]

Hello, I've been having the same issue for a couple days now, and none of the solutions suggested here seem to help. I've sent you @HARSHIKA_VERMA a private message if you could check it. Thank you.
Or if anyone here could find a way to fix this error using any other tip I would be so grateful to hear it.

[HARSHIKA_VERMA]

Hi @Anastasia CP,

Sorry to hear you are unable to open your XD file, and thank you for sharing the link to the file. Thank you for providing the link to the file. To assist you further, kindly grant me access to view and download the XD file.  I assume these are your locally saved files.

Additionally, please provide information about the version of XD you are using and the specifications of your operating system.

We will make every effort to help you resolve this issue.

Thanks,

Harshika

[Anastasia CP]

Hello and thanks for your reply.
I have given you access to the folder also, sorry for that. The version of XD we're using is the latest 57.0.12 and I'm running it on a Macbook Pro (M1 chip Pro, 16 GB and 13 OS).
I hope we can solve this issue.

[Anastasia CP]

Hello @HARSHIKA_VERMA 

Did you get to check the file? Any news?

Kind regards,
Anastasia A.

[HARSHIKA_VERMA]

Hi Anastasia,

Apologize for the trouble. I've already reported the issue to our team for investigation, and they are currently working on recovering the file. I will make sure to keep you informed of any updates regarding the bug.

Thanks,

Harshika

[padma2461649418x4]

Nope nothing regarding that

--
Padma -
Mvcraftsnest <> Youtube
Channel

[Fabricio31905568u7ii]

Hello! I had the same problem and the solution was as follows:

1) Open the Adobe Cloud app

2) Go to the "Files" tab.

3) Drop the corrupted file into the "Files" folder in Adobe Cloud. The application will show a message to convert the file to Adobe XD format.

4) Wait for loading. Once that's done, rename the file and open it in Adobe XD.

These procedures worked for me and it recovered the file

[barley-studio]

hi, i'm having this same issue. a file i work in all the time is suddenly returning an error:86. it happened after google drive reindexed my files for some reason and tossed 6 files in the "lost and found" folder in library>application support. so i have the missing file but cannot open it. this is months of work. i'm running vsn 57.1.12.2 on mac os sonoma 14.0. please help!