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Unable to open the local file in XD getting (Error:86)

New Here ,
Aug 08, 2021 Aug 08, 2021

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I am unable to open the adobe XD file. Its error code is error code: 86 and the message box showing that "this is not valid XD document"

I've read your previous guidance in other related topics and I've done what you recommended such as:
* creating a new user account and checking my file again

* uninstalling creative cloud and Adobe XD by Adobe creative cloud cleaner and then install the latest version of those

* changing name of my file

* checking my file on another laptop with another Adobe account, after all, I still have a problem with opening this specific file this file is very important to me cause I've worked on this for about 2 months.


please, please help me

 

link of my xd file

https://wakeb-my.sharepoint.com/:u:/g/personal/ktolba_wakeb_tech/ER3pZUpld0pApbbkHcAhicMB6MNLgyMtX4e...

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Adobe Employee ,
Aug 08, 2021 Aug 08, 2021

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Hi there,

 

Sorry for the trouble and thank you for contacting us. We would request you to please try creating a new user account of your machine.

 

Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM

Mac: https://www.youtube.com/watch?v=95Z107ceDfk

 

Let us know if that helps.

 

Thanks,

Madhumati

Learn how to create a new local user account in Windows 10.For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsuppor...
Learn how to setup a new user account on Mac. Quick and easy tutorial for Apple beginners on how to setup a new user on Mac OS Sierra. Also, in this video we...

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