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Unable to open untitled file

New Here ,
Jun 01, 2023 Jun 01, 2023

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I am unable to open the 2 untitled documents seen in the attached screenshot. I have checked cloud files and they are not there either. I also tried looking in Application Support folders but did not see one in there for XD. I never closed XD and it didn't quit. I went back to XD after working in another program and my file as no longer open and now I can't open it. Unfortunately, I will lose hours of work if I can't find it. HELP!

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Adobe Employee ,
Jun 05, 2023 Jun 05, 2023

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Hi @katieb_wcreative ,

 

We're so sorry to hear about the trouble. Please check if you can find the file at these locations:

 

WindowsC:\Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

Mac~/Library/Application Support/Adobe/Adobe XD CC

 

The above-shared locations are the temporary save location for Auto-save in XD, and the best way to look for a missing file is through a time stamp as it may not be available with the same name, so let us know if this helps or if you need any further assistance.

 

Thanks

Rishabh

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New Here ,
Jun 05, 2023 Jun 05, 2023

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Thank you but this folder does not exist in the Adobe folder. Could this have to do with my XD preferences?

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Adobe Employee ,
Jun 06, 2023 Jun 06, 2023

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The folders should be there. Would you mind confirming the version of the Operating system? 

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